Aircraft Simplified Technical English
Plain English
Tablet Controlled English

pennyAn IBM usability study showed that simplification costs a penny per word, but returns savings through error prevention.


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Industries Served:
Automotive, Mining, Aerospace, Banking, Finance, Military, Engineering, Semiconductors, Education, Gaming, Law Enforcement, Healthcare, Telecom, Power Generation, Pharmaceuticals, Railroads, Maritime, Process Control, Government, Oil and Gas, Medical Devices, Quality Control, Software, Information Technology, Electronics


Smart Communications, Inc.

SMART Communications, Inc., in New York City, is a mature developer of text analytics and Natural Language Processing (NLP) software for text simplification. The SMART technologies include Controlled English (Manufacturing and Services), Plain English (Consumer and eGovernment) and Simplified Technical English (ASD-STE100 for Aerospace). Partners Our language engineers have two decades of experience in Natural Language Processing (NLP), Text Mining, technical publishing, eLearning and computer-aided language translation.

Language Simplification Tools

OccamsOccam’s razor states that the SIMPLE explanation is the best explanation. Our Controlled English dictionaries and simplify information into clear, concise English that computers can understand. Ambiguity, jargon and gobbledygook are removed. Controlled English uses 1% percent of the English language to reach 95% of readers worldwide. Ideal for use with PLM tools like SIEMENS Teamcenter.

Digital Publishing

tabletsControlled English is ideal for mobile devices and tablets that require a minimalist approach to information design.We offer services for XML, HTML5 (Android) and DITA.
Visit our Idea Gallery for user stories.

Text Analytics and Text Mining

Text MinerThe SMART Text miner quickly analyzes texts to extract terminology, nomenclature, part names, measurements, synonyms Lexicon Manager and abbreviations. The text mining results create the Controlled English dictionaries. The terminology is managed by the Lexicon Manager.

The MAXit Checker software

Maxit Checker The MAXit Checker is a sophisticated grammar checker that checks text against a controlled language. Send Email to SMART for information about a Starter Kit that includes the MAXit software, starter dictionaries, 200-page Writer's guide and email support. Ideal for proof-of-concept.

SMART Language Translations

The SMART Team uses the SMART Translator tools to write, simplify, translate and publish technical information for global product support.

Writer Training Classes

SMART offers instructor-led Writer Training classes by GoToMeeting or on-site. Send Email for 2016 schedules, course outlines and costs.


Global Companies like Baxter Healthcare use our tools to simplify and standardize global quality control instructions.

The MAXit Checker has a unique Six Sigma feature that can measure the quality of your technical documentation. Correct errors BEFORE you publish.

The Japanese term Poka-yoke means an error-proofing device. Toyota relies on Poka-yokes during vehicle assembly. The MAXit Checker is a Poka-yoke that prevents errors during the authoring process.

bookJohn M. Smart contributed to "Information Quality Applied" by Larry P. English. This textbook describes how the use of Controlled English can save 30% in translation and publishing costs.