Smart Communications, Inc.
Aircraft Simplified Technical English
Plain English
Tablet Controlled English

pennyAn IBM usability study showed that simplification costs a penny per word, but returns savings through error prevention.


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Industries Served:
Automotive, Mining, Aerospace, Banking, Finance, Military, Engineering, Semiconductors, Education, Gaming, Law Enforcement, Healthcare, Telecom, Power Generation, Pharmaceuticals, Railroads, Maritime, Process Control, Government, Oil and Gas, Medical Devices, Quality Control, Software, Information Technology, Electronics


Smart Communications, Inc.

SMART Communications, Inc., in New York City, is a developer of text analytics and language simplification software. The SMART technologies include Controlled English (Manufacturing and Services), Plain English (Consumer and eGovernment) and Simplified Technical English (ASD-STE100 for Aerospace). Partners The SMART Language engineers have two decades of experience in Natural Language Processing (NLP), Text Mining, technical publishing and computer-aided translation.

Language Simplification Tools

OccamsOccam’s razor states that if you write SIMPLE explanations, you improve performance, learning and discovery. Our Controlled English dictionary and grammar simplifies information into clear, concise English. All ambiguity, jargon and gobbledygook are removed. Our proven method uses 1% percent of the English language to reach 95% of readers worldwide.

Digital Publishing

tabletsControlled English is ideal for mobile devices that require a minimalist approach to information design.We offer services for CMS, XML, HTML5 (Android) and DITA.
Visit our Idea Gallery for user stories.

Text Analytics and Text Mining

Text MinerThe SMART Text miner quickly analyzes texts to extract terminology, nomenclature, part names, measurements, synonyms and abbreviations. The text mining results create the Controlled English dictionaries.

The MAXit Checker software

Maxit Checker The MAXit Checker is a sophisticated grammar checker that checks text against a controlled language. SMART offers a Starter Kit that includes the MAXit software, starter dictionaries, 200-page Writer's guide and email support. Ideal for proof-of-concept. Request a Quote.

SMART Language Translations

The SMART Team uses the SMART Translator tools to write, simplify, translate and publish technical information for global product support.

Writer Training Classes

SMART offers instructor-led Writer Training classes by GoToMeeting or on-site. Email a request for our 2015-2016 Class Schedule, course outlines and costs.


Global Companies use Lean Six Sigma tools for quality control and product improvement.

The MAXit Checker has a unique Six Sigma feature that can measure the quality of your technical documentation.

The Japanese term Poka-yoke means an error-proofing device. Toyota relies on Poka-yokes during vehicle assembly. The MAXit Checker is a Poka-yoke that can prevent errors during the authoring process.
See a list of 21 common errors made in documentation.

bookJohn M. Smart contributed to "Information Quality Applied" by Larry P. English. This textbook describes how the use of Controlled English can save 30% in translation and publishing costs.