Six Sigma Documentation

The term Six sigma refers to deviations from an ideal level of operation, where a high sigma means fewer defects. Six sigma equates to 3.4 defects per million. When you write technical documentation, six sigma is a method to quantify the grammatical quality. When technical manuals have procedural errors, the quality of the product or service is reduced. Remember, the Internet instantly makes manuals available to millions of readers in 180 countries.

In 2007, there were 200,000 medical accidents in the USA.

Many successful companies like GE, Motorola, Honeywell, Fidelity Funds, Toshiba, Xerox, Dow Chemical, DuPont, Textron, JP Morgan CHASE, Sony, and Wal-Mart have applied Six Sigma quality principles to their products and services.

The SMART Team has applied the same quality techniques to technical writing on mission-critical products. When a document scores above four sigma, that document is easy to read, understand and translate. The use of Controlled English enforces quality control standards for technical writing.

Quality Metrics
Created
by the
MAXit Checker based on the 40 MAXit messages

Six Sigma report feature in WORD, Framemaker, Epic

The MAXit Checker tool has a feature that processes the linguistic information to generate the metric for six sigma analysis.

The higher the sigma value to six, the better the text.

Six sigma metrics can identify problems before they reach China.

This small example shows how MAXit and Controlled English can return your investment. In China that statement (right) was misinterpreted as one half turn. The misunderstood sentence caused unnecessary product support costs.

"Turn the valve 1 1/2 turn."

We welcome email questions from Black belts.

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Cost savings ...

It costs less than a penny a word to adopt Controlled English and the MAXit checker. These tools can dramatically reduce your global customer support and training costs. Our trainers can teach your writers how to apply Six Sigma metrics to improve the quality of your documentation. An IBM study shows that $1 spent on ease-of-use technologies, returns $100 in cost avoidance.

Click on QuickQuote to obtain FREE cost information about the MAXit Checker, training and our consulting services for Six Sigma documentation.

Click on PDF to download the SMART Six Sigma - specification sheet (English).